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Payment methods
Accepted payment methods:
- Credit and debit cards (Visa, - Mastercard or American Express)
- Wire transfer
- Bizum
- Credit and debit cards (Visa, - Mastercard or American Express)
- Wire transfer
- Bizum
Shipping methods and deadlines
We print on demand, this means we print the item when the order is placed. We ship worldwide.
You will receive a confirmation email when your order leaves our warehouse.
Delivery times are:
- Spain: 5-9 business days.
- Canary Islands, Ceuta or Melilla: 7-12 working days.
- International shipping: 5-9 business days.
You will receive a confirmation email when your order leaves our warehouse.
Delivery times are:
- Spain: 5-9 business days.
- Canary Islands, Ceuta or Melilla: 7-12 working days.
- International shipping: 5-9 business days.
Returns & Exchanges
You have 14 calendar days from receipt of the item to make any exchange or return.
To do this you must contact our customer service department via email info@tiendapalestina.com indicating your name and surname, order number and item reference.
All items must be returned in the same condition in which they were delivered. The return must be made using the same box or packaging used in the delivery.
If the returned item does not comply with these conditions, it could be affected by depreciation.
Devolution costs
If the reason for the return is because you simply do not like the item you received, the return costs will be at your expense.
If an item received does not correspond to the order placed or is a defective or damaged item, please inform us so we can offer you a solution. In the latter case, return costs are free.
Once the return is approved, you will receive a confirmation email informing you of the refund in your account, deducting the corresponding delivery costs (unless the shipping is free or is due to an error or defect in the order).